I broke down and installed & tried the cisco tech-support mobile app. This is a good approach for support and providing customers access to the vendor support portal.
We have apps for everything from weather, news, food sport, airline status, hospital appointments, movie info, ......." heck why not support ? "
I push this andorid app & installed it on a Samsung Galaxy 12.2" tablet for trial and my 1st attempts at login was a failure.
But soon I was able to login and review support contracts, review open/closed cases & in the same fashion as that of the web acces. I didn't try to open a new case but it looks like you will need to know the serial # and complete some simple search to find the device.
I'm sure plenty of other vendors will start offering a mobile app support tool & the future will see more customer interface tools design around the mobile end-device.
NSE ( Network Security Expert) and Route/Switching Engineer.
kfelix -----a----t---- socpuppets ---dot---com
=( * * )=