All support is via a web chat channel and some times that could be as 1 -5 min wait. You can't speak to anybody via any voice call or directly via email. Which plain out sucks. How can a name registrar can claim "making customers happy" is beyond me.
And their webchat is not all that cool, here's snippets of a dialog that I execute while on the road traveling & via a webchat support person name Olga, for attempts to recover a email-password on my account & after I sent both photos of driver and passsport identification to namecheap staff.
This is what you should expect
And the kicker , I 've sent 2 emails to namecheap both a director and CEO officers, and they don't even have the professionalism to respond to customer issues.
So I'm sorry to say , Namecheap.................. is just that..... CHEAP!
Freelance Network / Security Engineer
kfelix ----a---t---socpuppets ---d---o---t---com
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